SMS Privacy Policy
How we handle your mobile information when you receive text messages from Smiles by Julia Molina.
1.Scope
This SMS Privacy Policy applies to the Smiles by Julia Molina Patient Messages program, operated by [LEGAL NAME OF THE CLINIC]. It complements our general Privacy Policy and our SMS Terms and Conditions.
2.Information We Collect
- Your mobile phone number.
- Your name.
- A record of your consent: date, time, method and source of your opt-in (for example, the booking form or a text message).
- The content of the messages exchanged with us and opt-out requests.
3.How We Use It
We use this information only to send the messages you requested (appointment reminders, consultation follow-up, treatment and travel coordination and, if you opted in, occasional promotions), to answer your messages, to honor opt-out requests and to keep a record of consent as required by law and carrier rules.
4.No Sharing for Marketing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
We only share the information strictly necessary with service providers that help us deliver the messages, such as our SMS platform [SMS SERVICE PROVIDER] and mobile carriers. These providers may use it only to provide that service.
5.Opt Out
Reply STOP to any message to stop receiving texts. You will receive one confirmation message. Reply HELP for help, or contact us via WhatsApp at +57 316 824 7619.
6.Your Rights
You can request access to, correction of or deletion of your mobile information, and request proof of your consent, by writing to [PRIVACY CONTACT EMAIL]. Requests are handled according to the procedure and terms described in our Privacy Policy.
7.Retention
We keep your mobile information while you are subscribed and, after you opt out, only the minimum record needed to prove consent and honor your opt-out, for [RETENTION PERIOD FOR NON-CLINICAL DATA] or as required by law.
8.Changes
We may update this policy. The current version is published on this page with its effective date.
9.Contact
[LEGAL NAME OF THE CLINIC] · NIT [NIT / TAX ID] · operating as Smiles by Julia Molina.
- Legal address: [LEGAL ADDRESS]
- Cali clinic: Cl. 9 #48-81, Cali, Valle del Cauca, Colombia
- Pereira clinic: Cerritos Mall, Torre Medical Center, Piso 8, Consultorio 806A, Pereira, Colombia
- WhatsApp: +57 316 824 7619
- Email: [PRIVACY CONTACT EMAIL]
- Website: drajuliamolina.com